Frequently Asked Questions
Everything you need to know...
What time is check in?
Check-in is any time after 3.30pm.
What time is check out?
Check-out is at 12.00 noon.
Can I request a late check out?
Yes late check outs are done by request at a cost of €20.
What forms of payment are accepted?
A valid credit or debit card is required to check in to the hotel, but guests may use cash or credit/debit card at check-out to settle their bill.
Does your hotel offer parking?
Yes we have onsite parking which is free of charge.
Does the hotel offer Wi-Fi?
Yes there is complimentary Wi-Fi throughout the hotel.
What time is breakfast served at?
Breakfast is served in the Waterfront Restaurant from 8.00am-10.30am Monday to Saturday & until 11.00am on Sunday.
What are the dining options?
The Waterfront Restaurant is open for breakfast every morning from 8.00am-10.30am Monday to Saturday & until 11.00am on Sunday. The Coast Bar opens 12.30am – 9.00pm daily. The Waterfront Restaurant is open from 6.00pm to 9.00pm daily, subject to change.
Do you cater for food allergies?
Yes we do cater for food allergies. If you have any special dietary requirements, please notify a member of staff.
Is your hotel pet friendly?
Guide dogs and assistant animals only.
Do you have a hair dryer in the rooms?
Do you offer tea/coffee facilities?
Yes tea/coffee facilities are available in the bedrooms and also tea and coffee is available daily from the Plaza Bar from 11.00am.
Do you provide irons and ironing boards?
Irons and ironing boards are available in each bedroom.
Do you allow smoking?
Smoking is not permitted in any part of the hotel or in the guestrooms.
Do you have a leisure centre?
Yes we have a 17m indoor swimming pool, a Jacuzzi and sauna room.
Do you have a Spa?
Yes, Spa Veda offers a range of treatments.
What facilities do you offer families?
We have a selection of family rooms, catering for 2 adults and up to 3 children. We have a 17m indoor pool offering family swims throughout the day.. We also have a Kids Club during Summer and Mid Term Breaks, in our sister hotel, The Castlecourt Hotel.
What leisure activities are available near the hotel?
Wild Atlantic Way and Great Western Greenway are located nearby. Please ask at reception for maps of the area.Bike Hire is located within walking distance from the hotel. Croagh Patrick is 15 minutes drive. Westport House is also 5 minute drive.
Do you have adjoining rooms?
Yes there adjoining rooms available at an additional cost.
Do you have wheelchair accessible rooms?
Yes, and please feel free to contact us about any special needs you may have.
Is there a safe in the rooms?
Yes, safes are available in all bedrooms.
What is your cancellation policy?
In the event of a non-arrival or a cancellation within 24 hours of the day of arrival, a one-night charge will be made. Please note that your card will be charged for the full first nights’ accommodation 24 hours prior to arrival, once the cancellation period has elapsed.
How do I book groups into the hotel?
Please contact our reservations team on 098-55088 or email email@example.com